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Everything You Need to Know

Getting Started

What is NORTH? +

NORTH is an AI Life Operating System — not a to-do list, not a life coach, not a financial advisor. It's a daily system that helps you plan with clarity, focus on what matters, and build unstoppable momentum. It combines the 1-3-5 planning method, Captain AI guidance, Safe Number financial tracking, and a Weekly Compass reflection — all in one app available in 14 languages.

What is the 1-3-5 system? +

The 1-3-5 system is a proven productivity method that helps you focus on what matters most each day. You identify 1 Big Thing (your most important task), 3 Medium Tasks (supporting actions), and 5 Small Tasks (quick wins). This structure prevents overwhelm while ensuring progress on your priorities every single day.

Is NORTH available on both iOS and Android? +

Yes! NORTH is available on both the Apple App Store and Google Play Store. All features work seamlessly across both platforms. Download links are available at yournorth.app.

What languages does NORTH support? +

NORTH supports 14 languages: English, Spanish, French, German, Portuguese, Italian, Japanese, Korean, Arabic, Russian, Dutch, Polish, Hindi, and Chinese. The app auto-detects your device language on first launch, and you can change it anytime in Settings. The Captain's AI guidance is delivered in your chosen language.

Captain AI

How does The Captain work? +

The Captain is your AI-powered guide throughout NORTH. Based on your chosen Optimization Track (Focus, Career, Money, Health, or Balance), The Captain provides proactive insights, daily Big Thing suggestions, and personalized North Statements. It adapts all its guidance to your track and responds in your chosen language from 14 supported languages.

Is NORTH a life coach or therapist? +

No. NORTH is an AI Life Operating System — a productivity and planning tool. It is not a life coach, therapist, or financial advisor. Think of it as your AI Captain that helps you navigate daily life with clarity, direction, and momentum. For mental health support, please consult a qualified professional.

What are Optimization Tracks? +

Optimization Tracks let you tell NORTH what matters most to you right now. Choose from: Focus (deep work & distraction-free days), Career (growth & opportunities), Money (income & financial freedom), Health (energy & fitness), or Balance (harmony across all life areas). The Captain aligns all its suggestions to your active track. You can switch tracks anytime — your data stays.

How does Voice Assistant work while driving? +

NORTH's Driving Mode is designed for safety-first hands-free use. Say "Hey Captain" to activate voice control, then manage tasks, check your schedule, log wins, or get your daily briefing — all without touching your phone. The interface uses large touch targets and high contrast colors for quick glances when safely stopped.

Safe Number

What is the Safe Number? +

Your Safe Number is the number of days you can sustain your current lifestyle without additional income. It's calculated from your monthly expenses and available funds. Tracking your Safe Number provides financial clarity and peace of mind, especially if you're dealing with financial uncertainty or building toward independence.

Can I sync my calendar? +

Yes! NORTH integrates with Google Calendar to show your schedule, identify free time blocks, and suggest optimal times for tasks based on your energy patterns. You can also add tasks directly to your calendar from the app.

Is my data private and secure? +

Yes. Your data is encrypted and stored securely. We never sell your personal information. Calendar and email integrations use industry-standard OAuth authentication. Voice commands are processed securely. Read our Privacy Policy for full details.

Billing & Plans

What's the difference between Essential and Prime? +

Essential ($6.99/month or $59.99/year): Core 1-3-5 task system, Win Log, Safe Number tracking, Sunday Compass, and basic calendar sync.

Prime ($9.99/month or $99.99/year): Everything in Essential plus The Navigator guidance, Voice Assistant, Driving Mode, Email Summaries, Smart Scheduling, and priority support.

Both plans include a 7-day free trial. No credit card required to start.

How do I cancel my subscription? +

You can cancel anytime through your device's subscription settings:

iOS: Settings → Your Name → Subscriptions → NORTH → Cancel Subscription

Android: Google Play Store → Menu → Subscriptions → NORTH → Cancel Subscription

You'll retain access until the end of your billing period. No questions asked.

Do you offer refunds? +

Refunds are handled through Apple App Store or Google Play Store according to their policies. Generally, you can request a refund within 48 hours of purchase. Contact support@yournorth.app if you need assistance — we're happy to help.

Still Need Help?

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Email Support

Our team typically responds within 24 hours. Include your device type and app version for faster help.

support@yournorth.app
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Community & Feedback

Share ideas, report bugs, or connect with other NORTH users. Your feedback shapes the next version.

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